Services

Your calls are our calling


We offer clients a range of call centre services which includes everything from basic phone answering services through to complex platform integrations which help you stay connected to your customers 24/7 every day of the year. To simplify our service offerings, we have divided our call centre services into three broad categories: phone messaging services, receptionist service and phone agent services delivering a fully customisable inbound call service. However, our expert telecommunication solutionists offer every client and every business a tailored and bespoke solution to your telco needs so please use these categories as a guide only. At Fonebox, we don’t put a limit on what we can deliver or what we can help you achieve and if you’ve been told by another provider that what you need is impossible, we’ll find the best way to make it work.

Inbound Call Center

Smooth customer journeys lead to consistent, impressive results. Combine our inbound services and Fonebox call answering capabilities. Enjoy the combined benefits of better, more streamlined operations, and access to key reporting and data insights. Manage your campaigns, call tracking processes and customer journeys with Fonebox. Your callers will never know they weren’t in contact with your business over every step of the journey.

Outbound Call Center

Smooth customer journeys lead to consistent, impressive results. Combine our inbound services and Fonebox call answering capabilities. Enjoy the combined benefits of better, more streamlined operations, and access to key reporting and data insights. Manage your campaigns, call tracking processes and customer journeys with Fonebox. Your callers will never know they weren’t in contact with your business over every step of the journey.

Premium service solutions


Here’s just a few of the features available in our fully customisable phone answering services:

Customer service

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Interpreter service

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Technical support

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Booking appointments

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Data processing & make payments

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Surveys

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Emergency support

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Order fulfillment

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Lead generation

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Collections

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Sales – inbound

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Roster integration

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